Refund policy
Broquet ships fresh-cut, hand-tied arrangements made to order. That means we can’t take returns the way a clothing brand can. It also means we stand behind every bouquet we send — if something arrives wrong, we make it right.
What we replace, free of charge
We’ll send a free replacement (or issue a full refund) if:
- Your arrangement arrives damaged or wilted
- You receive the wrong product
- Your order doesn’t arrive at all
Email dberry@gobroquet.com with your order number and a photo within 48 hours of delivery. We’ll get a replacement on the way the same day.
What we don’t refund
- Change of mind. Every arrangement is hand-tied to order. We can’t resell it once it’s made.
- Wrong shipping address at checkout. Please confirm the delivery address before you order. If we ship to the address you provided and it’s incorrect, we’re unable to refund.
- Your arrangement arrives damaged or wilted
- You receive the wrong product
- Your order doesn’t arrive at all
- Change of mind. Every arrangement is hand-tied to order. We can’t resell it once it’s made.
- Wrong shipping address at checkout. Please confirm the delivery address before you order. If we ship to the address you provided and it’s incorrect, we’re unable to refund.
- Refused delivery. Once a package leaves our florist, we can’t recall it.
- Arrangements left outside for hours. Fresh-cut flowers need to be brought inside and placed in water within a few hours of delivery. Heat damage from extended porch time isn’t covered.
- Your arrangement arrives damaged or wilted
- You receive the wrong product
- Your order doesn’t arrive at all
- Change of mind. Every arrangement is hand-tied to order. We can’t resell it once it’s made.
- Wrong shipping address at checkout. Please confirm the delivery address before you order. If we ship to the address you provided and it’s incorrect, we’re unable to refund.
- Refused delivery. Once a package leaves our florist, we can’t recall it.
- Arrangements left outside for hours. Fresh-cut flowers need to be brought inside and placed in water within a few hours of delivery. Heat damage from extended porch time isn’t covered.
Broquet ships fresh-cut, hand-tied arrangements made to order. That means we can’t take returns the way a clothing brand can. It also means we stand behind every bouquet we send — if something arrives wrong, we make it right.
What we replace, free of charge
We’ll send a free replacement (or issue a full refund) if:
Email dberry@gobroquet.com with your order number and a photo within 48 hours of delivery. We’ll get a replacement on the way the same day.
What we don’t refund
The Cairn (succulent) is different
The Cairn is a living plant, not cut flowers. Its replacement window is 30 days instead of 48 hours. If it dies within the first month under normal care, we’ll replace it free.
Cancellations
We start preparing your order the moment it’s placed. Cancellations are only possible if requested within 60 minutes of order placement. Email dberry@gobroquet.com immediately and we’ll do what we can.
Carrier issues
Lost packages, weather delays, and missed delivery attempts are tracked but ultimately outside our control. We’ll work with you to investigate, and if the carrier (UPS, FedEx, USPS) confirms fault, we’ll send a replacement at no charge.
How to reach us
Email dberry@gobroquet.com with your order number and a photo if applicable. We reply within 24 hours, faster on weekdays.
Broquet ships fresh-cut, hand-tied arrangements made to order. That means we can’t take returns the way a clothing brand can. It also means we stand behind every bouquet we send — if something arrives wrong, we make it right.
What we replace, free of charge
We’ll send a free replacement (or issue a full refund) if:
Email hello@gobroquet.com with your order number and a photo within 48 hours of delivery. We’ll get a replacement on the way the same day.
What we don’t refund
The Cairn (succulent) is different
The Cairn is a living plant, not cut flowers. Its replacement window is 30 days instead of 48 hours. If it dies within the first month under normal care, we’ll replace it free.
Cancellations
We start preparing your order the moment it’s placed. Cancellations are only possible if requested within 60 minutes of order placement. Email hello@gobroquet.com immediately and we’ll do what we can.
Carrier issues
Lost packages, weather delays, and missed delivery attempts are tracked but ultimately outside our control. We’ll work with you to investigate, and if the carrier (UPS, FedEx, USPS) confirms fault, we’ll send a replacement at no charge.
How to reach us
Email hello@gobroquet.com with your order number and a photo if applicable. We reply within 24 hours, faster on weekdays.